Returns & Exchanges

Due to the perishable nature of our fresh sustainably-caught seafood, we cannot accept physical returns; however, if your order arrives damaged or fails to meet our quality standards, we are committed to making it right.

Return Process

• 1.
  Inspect Your Catch

  Examine your delivery immediately upon arrival to ensure the fish is chilled and the packaging is intact.

• 2.
  Document Issues

  If there is a quality concern, take clear photos of the product and the delivery box within 24 hours of receipt.

• 3.
  Contact Support

  Email our team at [email protected] with your order number and the documentation of your concern.

• 4.
  Resolution

  Our team will review your claim and issue a full refund or a replacement credit to your account for any sub-standard items.